Withdrawal Policy

LesAcasino.com will make every effort to ensure your withdrawal request is processed as quickly and efficiently as possible.

Our policy is in place to protect players against online fraud and therefore requires that LesAcasino.com members will be required to verify their identity before a cash withdrawal is made.

We accept scanned or digitally photographed documents. These may be emailed directly to docs@lesacasino.com as jpeg, tiff or pdf files of no more than 1MB per attachment. There is a 10MB limit for each email.

(a) Photographic ID

Copies of your valid passport, national ID card or drivers’ license will be accepted provided the photograph and signature are clearly visible.

Passport - for an example click here
Driving License - for an example click here
National ID - for an example click here

(b) Credit Cards

A copy of the front and back of the credit card used to fund your account is required. You are free to blank out the middle eight numbers and the 3 digit security code on the back of the card. Please be aware that should you use multiple cards to fund your account, you may be asked to supply copies for these additional cards.

For an example click here
If credit card copies are not available a recent credit card statement may be provided

(c) Proof of address (must be dated within the last 3 months)

You may be required to verify your address by providing us with a credit card bill, bank statement or utility bill.

Utility Bills - for an example click here
Bank Statements

Please ensure that the whole of the document is clearly visible including all edges and that all text is legible. Please note that additional documentation may be required under certain circumstances.

We only need you to send your ID once. Your account will be updated as soon as your documents are received and processed (up to 72 hours). You can then make withdrawals from your LesAcasino.com account.

Please note that occasionally we may need to ask, at your sole cost, for additional documentation such as confirmation of deposits, a bank reference or notarised ID. Please note that some of these documents may be required to be sent to our postal address.

You can submit these via three options:

(1) Email to docs@lesacasino.com
(2) Fax to +44 208 166 1325
(3) Post to LesAcasino.com Customer Support, PO Box 1240, Gibraltar

Withdrawal Limits

Maximum limits:

VIP and VIP Elite players are entitled to higher withdrawal limits, up to $50,000 per month.

Players who have reached Bronze, Silver or Gold levels are entitled to withdrawals of up to $15,000 (or currency equivalent) per month.

Minimum limits:

NETeller, Moneybookers & Webmoney = $10
Bank Transfer = $50
Exceptions: EUR, AUD, USD, GBP and DKK currencies will have minimum of $20 or currency equivalent.
Bank Draft = $50
All other withdrawal methods = $20

Processing withdrawal requests:

Processing times only come into effect once we have received and verified your required documentation.

You can only withdraw using previous depositing methods
You will be able to cancel your withdrawal and have the funds returned to your LesAcasino.com account balance up until the moment that the withdrawal is processed by the casino

Receiving your money:

In addition to the processing time taken for your withdrawal request, dependent on your Loyalty Level, there is additional time dependent on your selected method (indicated in the table below).

Withdrawal method	Waiting Time
Neteller, Moneybookers	1-2 business days
Webmoney	2 business days
Click2pay	2-3 business days
Local Bank Payment (Envoy)	3-5 business days
Mycitadel	4-6 business days
Wire Transfer	5-7 business days
CC Refunds, Clickandbuy, Instadebit	6-8 business days
CFT	up to 14 business days
Bank Draft	up to 21 business days

Your withdrawal method may be restricted based on your country. Please contact support for further information on which withdrawal methods are available to you
Please note that if you have any outstanding bonuses on your account you will not be able to withdraw until you meet the terms of that bonus. Please click here for promotional information
Large withdrawals may take up to 5 days to be processed
Due to strict anti money laundering requirements we require one or more forms of documentation to verify your identity as set out above If for a continuous period of 180 days from our request for this verification documentation, we have still not received the same from you then the funds remaining in your Account will be removed and your Account Closed
Certain payment methods (Click2Pay, IDS, Click and Buy and My Citadel) have extended processing periods of between 6-12 days and therefore, withdrawals using these methods may take longer